24/7 SUPPORT

VNDB is always ready to receive inquiries, provide consultation, and support customers throughout the process of learning about, purchasing, installing, operating, maintaining, and servicing cargo lift systems.

With extensive experience in the design, manufacturing, and installation of cargo lifts, VNDB is committed to accompanying customers from the initial consultation stage until the system is operating safely and efficiently.

1. PRODUCT CONSULTATION SUPPORT

Customers interested in cargo lifts, dumbwaiters, residential cargo lifts, industrial freight elevators, or cargo lift components and accessories can contact VNDB for professional consultation and suitable solutions.

Our technical team will help customers select the most appropriate system based on actual requirements, including:

• Lifting capacity

• Number of stops

• Cabin dimensions

• Installation space

• Lifting height

• Power supply requirements

• Intended cargo transportation purpose

• Installation and construction solutions

2. INSTALLATION TECHNICAL SUPPORT

VNDB provides technical consultation for customers, contractors, and construction units during site preparation, installation, and operation of cargo lift systems.

Support services include:

• Consultation on lift installation location

• Guidance on shaft, frame, and cabin dimensions

• Instructions on basic technical requirements before construction

• Technical drawings and engineering solutions when required

• Recommendations for suitable materials and components for each cargo lift system

3. WARRANTY SUPPORT

During the warranty period, VNDB receives reports of technical issues and provides support in accordance with the company's warranty policy.

Customers are requested to provide the following information:

• Customer name or project name

• Contact phone number

• Project address

• Type of lift in use

• Description of the issue or support request

• Photos or videos of the current condition (if available)

After receiving the information, our technical department will review the case, provide troubleshooting guidance, and arrange appropriate support based on the actual situation.

4. MAINTENANCE AND REPAIR SUPPORT

After the warranty period, customers can continue using VNDB’s periodic maintenance services to ensure stable, safe, and long-lasting operation of their cargo lift systems.

Maintenance services may include:

• Inspection of mechanical systems

• Inspection of electrical control panels

• Inspection of motors, lifting cables, and guide rails

• Inspection of push buttons, limit switches, and safety sensors

• Cleaning, adjustment, and operational testing

• Recommendations for component replacement when necessary

5. SUPPORT CONTACT CHANNELS

Customers can contact VNDB through the following channels:

Hotline: 0987 01 2020
Telephone: 028 6273 1189
Email: info@vndb.vn
Website: www.thanghang.vn
Factory Address: F50Bis TTH, Tan Thoi Hiep Ward, District 12, Ho Chi Minh City, Vietnam

In addition, customers can reach VNDB through online channels such as Facebook, Zalo, or the contact form on our website for prompt assistance.

6. VNDB'S SUPPORT COMMITMENT

VNDB is committed to providing professional, transparent, and timely support services to all customers.

We always prioritize safety, operational efficiency, and customer satisfaction. All requests for consultation, quotations, technical support, warranty services, and maintenance are handled professionally and in accordance with established procedures.

VNDB – DESIGN, MANUFACTURING, AND INSTALLATION OF CARGO LIFT SYSTEMS

VNDB Construction Investment Joint Stock Company is proud to be one of Vietnam’s leading companies specializing in the design, manufacturing, and installation of cargo lift systems. VNDB cargo lifts have been installed in numerous projects nationwide, serving transportation needs for factories, warehouses, industrial facilities, schools, restaurants, cafés, family businesses, and many other types of buildings.

If you need consultation on cargo lifts, quotations for components and accessories, or technical support, please contact VNDB for fast and professional service.